Privacy Policy

1. Introduction

Naomi Vyas Consulting ("I", "me" or "my") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, stored and disclosed when you visit my website, submit an enquiry, book a consultation or engage my services.

My services include Search Engine Optimisation (SEO), AI Search and Generative Engine Optimisation (GEO), website auditing, content strategy, conversion rate optimisation (CRO) and related digital marketing consulting.

I aim to follow applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where relevant.

2. Information I Collect

Depending on how you interact with my website or services, I may collect:

  • Your name, email address, phone number and business details.

  • Information you submit through contact forms, email enquiries or consultation bookings.

  • Website URLs, business objectives, project requirements and other information you voluntarily provide.

  • Billing and transactional information relating to services.

  • Technical and website usage information, such as browser type, device information, IP address and website interactions, where collected by the website or enabled analytics services.

Where necessary to provide consulting services, I may also receive access to client-provided business data, website analytics, marketing platforms and other authorised systems.

I ask that you avoid submitting sensitive personal information unless it is necessary and appropriate for the requested service.

3. How Information Is Collected

Information may be collected when you:

  • Visit or interact with my website.

  • Submit an enquiry or contact form.

  • Schedule a consultation using a third-party booking platform.

  • Contact me by email or other communication channels.

  • Engage my consulting services.

  • Authorise access to website analytics, advertising, search or content management platforms.

Some technical information may be collected automatically through website hosting, security functions, cookies or analytics tools, depending on their configuration.

4. How Your Information Is Used

I may use the information collected to:

  • Respond to enquiries and consultation requests.

  • Assess project requirements and prepare proposals.

  • Deliver agreed consulting services.

  • Communicate about active projects, deliverables and invoices.

  • Maintain business and financial records.

  • Improve website performance, usability and service offerings.

  • Maintain website and information security.

  • Meet applicable legal and regulatory requirements.

I do not sell personal information to third parties.

5. Cookies and Website Analytics

My website may use cookies or similar technologies required for website functionality, security, performance measurement or analytics. Where enabled, analytics tools may collect information about how visitors use the website, including pages visited, traffic sources, device information and interactions.

You may be able to manage or restrict cookies through your browser settings or any cookie preference controls made available on the website. Additional information about specific analytics, advertising and tracking services will be provided where applicable.

6. Third-Party Services

To operate my business, I may use third-party service providers for functions such as:

  • Website hosting and website management.

  • Consultation scheduling.

  • Email and business communications.

  • Website analytics and performance measurement.

  • Invoicing, payment processing and business administration.

  • Secure document storage and project management.

These providers may process information as necessary to perform their services and in accordance with their own privacy policies and applicable agreements.

7. Storage and Security

I take reasonable steps appropriate to the information and services involved to protect personal information against misuse, loss, unauthorised access, modification or disclosure. These steps may include access controls, account authentication, restricted platform permissions and secure storage practices.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

8. Client Confidentiality

In the course of providing SEO and digital marketing services, I may receive access to confidential business information, marketing performance data, website systems and commercially sensitive materials.

Client information will be handled in accordance with applicable service agreements, confidentiality obligations and legal requirements.

Client information will not be intentionally published or used for public case studies without appropriate authorisation or another lawful basis.

9. Overseas Processing and Storage

Some third-party technology providers may process or store information outside Australia.

Where this occurs, the handling of information may be subject to the provider's infrastructure, contractual arrangements and applicable privacy laws.

Further information about relevant service providers and processing locations can be requested using the contact details below.

10. Information Retention

Personal information is retained only for as long as reasonably required for legitimate business purposes, service delivery, recordkeeping, dispute management or applicable legal obligations.

When information is no longer required, reasonable steps will be taken to delete, de-identify or securely dispose of it, subject to lawful retention requirements.

11. Access, Correction and Privacy Requests

You may contact me to request access to personal information I hold about you, seek a correction, or raise concerns about how your information has been handled.

Requests will be considered and addressed in accordance with applicable legal obligations and the circumstances of the request.

12. Privacy Complaints

If you have a concern about the handling of personal information, please contact me using the details below and provide a description of the issue.

I will review the concern and seek to respond within a reasonable timeframe.

Where the Privacy Act applies, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner (OAIC).

13. External Websites

My website may contain links to websites or services operated by third parties.

I am not responsible for the privacy practices of those external websites. Visitors should review the relevant provider's privacy policy before supplying personal information.

14. Updates to This Policy

This Privacy Policy may be updated to reflect changes in business activities, technology, legal requirements or information handling practices.

The latest version will be published on this website with its updated effective date.

15. Contact

For privacy-related questions, access requests, corrections or complaints, please contact:

Naomi Vyas Consulting
Sydney, NSW, Australia
Website: https://www.naomivyas.com
Email: naomivyas7@gmail.com